Shipping policy

We are committed to delivering your orders safely, quickly, and reliably. Please read our Shipping Policy carefully to understand our shipping methods, delivery times, and terms.

Shipping Destinations

Currently, we ship only within the United States.
We do not ship internationally at this time. Orders sent to addresses outside the US cannot be fulfilled.

Shipping Methods & Delivery Times

We offer the following shipping option for all orders:

Economy Shipping

  • Delivery Time: 5 to 8 business days
  • Shipping Cost: Free
  • Shipping Area: United States only

Orders are processed and shipped within 1–2 business days (Monday–Friday) after payment is confirmed. During high-demand periods or holidays, processing may take slightly longer.

Order Processing

  • All orders are reviewed and processed in the order they are received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order is processed and ready to ship.

Tracking Your Order

  • Once your order ships, a tracking number will be sent to your email address.
  • Please allow 24–48 hours for tracking information to update.
  • You can use this tracking number to monitor the status of your shipment through the carrier’s website.

Shipping Notes

  • Delivery times are estimated and may vary depending on your location, carrier delays, weather conditions, or other unforeseen events.
  • We are not responsible for delays caused by the carrier, natural disasters, or other external factors beyond our control.
  • If a package is returned to us due to an incorrect or incomplete address, customers are responsible for reshipping fees.

Lost or Damaged Shipments

  • If your package is lost or damaged in transit, please contact our support team immediately.
  • For damaged items, we may request photos or additional documentation to process a replacement or refund.
  • We work with carriers to resolve delivery issues, but Toymoji Store is not responsible for damages incurred during shipping once the package leaves our warehouse unless otherwise stated.

Multiple Shipments

  • Orders containing multiple items may ship in separate packages depending on availability.
  • You will receive tracking information for each shipment when it is sent.

Free Shipping Eligibility

  • All orders shipped within the US qualify for free economy shipping.
  • Free shipping is automatically applied at checkout — no coupon code is required.

Contact Us

If you have any questions or concerns about shipping, tracking, or delivery, please contact us:

📩 Email: service@toymojistore.com
📞 Phone: +1 (716) 305-3279

Our support team is happy to assist you.