FAQs

We accept all major payment methods for your convenience, including:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  
• PayPal
  
• Shop Pay
  
• Stripe
  
• Apple Pay & Google Pay (where available)
  

Your payment information is always processed securely.

We offer a 90-day return policy on most items.

• If your order arrives damaged, is not delivered, or is not as described, we will cover the return shipping cost.
  
• For other reasons, returns are accepted with prior approval, and the customer is responsible for the return shipping cost.
  
• Please note: Blind box items (such as Labubu blind boxes) cannot be returned once opened.

We usually process and ship orders within 24 business hours after they are placed.

• If you need to make a change or cancel your order, please contact us as soon as possible.
  
• Changes and cancellations can only be made before your order has been shipped.

Most of our products are ready to play and very easy to set up. For more complex toys such as building kits, RC cars, or electronic devices, an instruction manual is included in the package.

If you need additional help, please feel free to contact us at service@toymojistore.com, and our support team will be happy to assist you.

We do not provide a fixed warranty period for all items, but if your product arrives damaged, defective, or stops working under normal use (not due to human-caused damage), we will review your case and offer a return, replacement, or repair option as appropriate. Please contact us at service@toymojistore.com with details and photos, and our team will assist you.

Sorry, we currently do not offer international shipping. At the moment, our shipping services are limited to domestic orders only.

Orders are usually processed and shipped within 1 business day.

• Standard delivery with USPS or similar carriers typically takes 3–5 business days within the US.
  
• Shipping is free on all orders.
  

You will receive an email with tracking information as soon as your order is shipped.

Once your order has been shipped, you will receive an email with tracking information. You can also log into your account on our store and use your order number to check the tracking details.